Warranty and returns

All defective merchandise, unless otherwise indicated, may be returned for a replacement within 30 days from the original purchase date.

This warranty does not cover physically damaged merchandise, such as cracked glass, rip or torn in the flex cable etc.
At Phone-Parts Europe we thoroughly check and verify every item before we ship it out to you. We try out best to pack in the goods as safely as possible, but damage by postal service is always possible.
To resolve this, we contact our postal service provider (DHL or GLS) and co-operate further with them.

 IMPORTANT NOTICE FOR SENDING GOODS RETURN TO US: All returned items should include date of order, order number and the reason why is it being returned. All returned items must be in the ORIGINAL PACKAGE(cant be damaged) and original sealings. 

WE WONT ACCEPT INSTALLED LCD AND DAMAGED ITEMS.

Defective Parts (DOA, dead on arrival)
Please refuse the package from the courier if it looks like it's damaged or has been opened. Directly contact us.
If you have accepted the package and the goods inside are physically damaged or non-functioning, please open a RMA ticket within 7 days after purchase date via our website.
If the product is physically damaged/broken, please provide the following information within a timely manner of 24 hours:

• Pictures of the front and back of the shipment box.
• Pictures of the front, back and side of the physically damaged products

If the product you have ordered is DOA, please provide the following information within a timely manner of 7 days:

• Explanation of the malfunction of the product (touch problem, LCD problem, pixel problem etc.)
• Picture or video demonstrating the malfunction of the product

Failure to provide the information as requested above within 7 days will cause the RMA to be denied.

Note: For products which are DOA, always leave them in the original packing and plastic material! We do not accept an item if it's not within it's original packing or is missing it's original plastic covers.
This means you always have to test the product before you install it onto the device. We also do not accept DOA items which are returned in damaged packing or plastics.

To request a RMA contact us on email: info@phone-parts.eu

 Customer ordered wrong products
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. All parts MUST BE RETURNED IN 14 DAYS. Customers will be responsible for all return shipping fees, and 20% restocking fees will be charged after we have received and tested the product. We dont accept back WORKING parts under 6,90€.

 Customer received incorrect products
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and open a RMA ticket (Return Merchandise Authorization) on our website. We will verify the error and fix it as quickly as possible.

 

Following terms applies to all refunds and exchange

• All item(s) (except batteries) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.
• All item(s) that have been returned without date of purchase, order number and returning reason will be denied.
• All item(s) being returned without the our stamp will be denied.

 

Warranty coverage

BATTERIES 3-months warranty

IPHONE LCD 3-months warranty ( cover only touch problems-NO BLACK SCREEN RETURNS!, lcd must be in good contition, not big scratches, frame damages,...)

SERVICE PACK ITEMS - We dont accept returns

OTHER BRAND LCD NO WARRANTY AFTER INSTALLATION!!!

SMALL PARTS 6-moths warranty

The shipment cost for returning items is covered by the buyer.

Policy Changes

These Returns & Exchanges policies are subject to change at any time and without any notice.